01 About This Privacy Policy
This policy describes the types of information that may be collected when you use our website, communicate with us, submit a form, subscribe to updates, make a payment or donation, or request information about our mission and activities.
It also explains the purposes for which information may be used and the choices available to individuals regarding their information.
02 Information We May Collect
Depending on how you interact with the website, we may receive information such as:
- Your full name.
- Your email address.
- Your telephone number.
- Your postal or residential address.
- Information submitted through a contact form.
- Information submitted through a vocation enquiry.
- Newsletter subscription details.
- Donation or payment confirmation details.
- Information submitted when applying to volunteer, work with us or participate in one of our programmes.
- Basic technical information associated with the use of the website, such as browser type, device type and pages visited.
03 How Information May Be Collected
Information may be collected when you:
- Complete a contact form.
- Submit a vocation enquiry.
- Subscribe to the newsletter.
- Make a donation or another approved payment.
- Apply to volunteer or participate in a programme.
- Send an email or communicate with us directly.
- Browse or interact with the website.
04 How We May Use Information
Personal information may be used for purposes including:
- Responding to enquiries and messages.
- Providing information about vocations and formation.
- Processing and recording donations or payments.
- Sending newsletters when consent has been provided.
- Managing applications, programmes, events or community activities.
- Providing requested assistance or pastoral support.
- Maintaining website security.
- Improving website content and user experience.
- Meeting administrative, financial, safeguarding or legal responsibilities.
05 Payments and Donations
Donations and other online payments may be processed through an external payment provider such as Stripe.
When you select a payment button, you may be redirected to the payment provider’s secure platform. Information entered on that platform is subject to the payment provider’s own privacy and security practices.
We may receive transaction information such as the donor’s name, email address, payment amount, date, currency and payment status where this information is made available by the provider.
06 Sharing of Information
We do not intend to sell or rent personal information. Information may be shared only where reasonably necessary, including with:
- Authorised members or administrators.
- Website hosting and technical service providers.
- Newsletter or communication service providers.
- Payment processors.
- Professional advisers, auditors or authorities where appropriate.
- Safeguarding or law-enforcement authorities where disclosure is required or necessary to protect someone.
07 Information Security
We aim to use reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
08 Retention of Information
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including administrative, pastoral, financial, safeguarding and legal purposes.
Information that is no longer required may be securely deleted, anonymised or archived where appropriate.
09 Children and Young People
We recognise the importance of protecting the privacy and safety of children and young people.
Personal information concerning a child should be collected only when appropriate and with suitable consent or another proper basis, depending on the activity and circumstances.
Concerns relating to the safety or welfare of a child may be handled according to the safeguarding procedures of the Servite Mission Sisters and applicable requirements.
10 Cookies and Website Analytics
The website may use cookies or similar technologies for essential website functions, security, preferences, analytics and embedded content.
Further information is available in our Cookie Policy .
11 External Websites
The website may contain links to third-party websites, payment platforms, social media services, maps, videos or other external resources.
We are not responsible for the privacy practices or content of external websites. Visitors should review the privacy information provided by those services.
12 Your Choices and Requests
Depending on the circumstances and applicable requirements, you may contact us to:
- Ask what personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion where appropriate.
- Withdraw newsletter consent.
- Raise a concern about the handling of your information.
- Request restriction or another appropriate action concerning your information.
We may need to confirm your identity before responding to certain requests.
13 Changes to This Policy
This Privacy Policy may be updated when the website, services, payment arrangements or organisational practices change.
The latest version will be published on this page together with the date of the most recent update.
14 Contact Us
Questions or concerns about this Privacy Policy may be directed to the Servite Mission Sisters.